| I am trying to renew a book online and it
is asking for my AUS email username and password, is that my whole email address? |
No, to access your library record use just the first part of your AUS email address, leaving off the @aus.edu portion. |
| I checked a book out and it
has to be returned in less than 2 weeks why? |
Either the book is on a restricted
3 day loan, and must be returned within 3 days, it will have a green
dot on the spine of the book. Or the book has been recalled by another
patron placing a hold on it, the item will then need to be returned
although you are guaranteed a minimum of one week for items from
the general collection. |
| How can I connect my laptop to the AUS wireless
network? |
Simply follow the instructions in the link. |
| How can I renew a media item online? |
This is not possible, media items
can only be checked out for 1 week and are not renewable. |
| How many DVDs can I have at one
time? |
You may have up to 5 DVD's at one time on your account. |
| Can Alumni students still use the library? |
Yes, you may borrow 20
items for up to 2 weeks. |
| Can I check out periodicals or reference
items? |
Only Faculty may check out periodicals or reference items. |
| I need
to read an article in a periodical that isn’t on
the shelves, how can I access it? |
The vast majority of our periodical
collection is stored electronically and can be accessed from the
web page through Journal
Finder or by searching individual databases. |
| Can I reserve a study room? |
The Study Rooms are only reserved during
the weeks leading up to exams. Otherwise it is a first come first
served basis. |
| I want to eat and study, can I do this in the library? |
Eating is not allowed within the library, please consult the Food
and Drink policy for details. |
| I need to install a program onto one of the library computers,
where can I do this? |
You may install programs onto the computers in
IC 1 on the ground floor, however it will automatically delete
it when you turn the computer off. |
| I can’t register for a class
because of a hold, how can I remove it? |
You may have a hold for one
of two reasons, you may have fines exceeding 100 Dhs, or you may have
a book that is overdue for more than 4 weeks. You will need to pay
the fine or return the book before the hold will be lifted. |
| I have a hold for a late book, but I need to enroll in a class
today and the book is at home, what can I do? |
Come and see the shift
supervisor and we will remove the hold for a few hours, just long
enough for you to enroll. However you must return all items and clear
all fines before you graduate. |
| I need a book that is located in the “Irregular” shelving,
where is that? |
That is on the 1st floor next to the Arabic
section, “Irregular
shelving” books are marked by an orange dot on the spine. |
| I
can’t seem to check items out on the self check items,
why? |
If the machine does not give you a message directing you to the
circulation desk then it is not reading your ID card. This maybe
because the barcode on your ID is worn down, you will need to get
a new card or check your items out via the Circulation desk then.
Otherwise you should contact a staff member and have them show
you the best method for using the machines. |
| It can be noisy in the library. Are there designated quiet areas? |
There are a few reasons for the noise. First, the library building's
three-story atrium allows noise to carry to all floors. Second, although
libraries are known for being quiet areas for individual study, they also
need areas for collaborative learning such as the Information Commons,
Reference and group study rooms. These areas generate noise.
To compensate, the library has designated the top floor as a quiet study
zone i.e. no mobiles and no group discussions. For those who need absolute
silence, two new "No Talking" zones have been created, the Arabic Collection
on the first floor and the Periodicals area on the second floor, in addition to the area outside of the men's prayer room. These
glass-enclosed areas have a strict no noise policy and will be patrolled by
staff. |
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