IC Help Desk

Help Desk Services

The Information Commons (IC) Help Desk, staffed by IC staff and student assistants, provides computing and technology assistance in the following areas:

  • Accessibility workstation with braille keyboard, trackball mouse, and audio headset.
  • Laptop configuration and troubleshooting for internet and printing
  • PC troubleshooting
  • Software training and troubleshooting
  • Loan of network LAN cables
  • Presentation Room projector setup and troubleshooting
  • Printing and Photocopying troubleshooting

AUS Library’s Information Commons provides a range of computing options for students from 170 computers including laptops, to scanning, printing and photocopying facilities.

The following pages give further details of services offered by Information Commons.

Computers & Laptops – Information on the computing facilities available in the Library

Software – List of software available on all Information Commons computers

IC Help Desk – Help for your all your computing needs is available

Printing & Photocopying – Instructions and cost information for printing and photocopying

Available Computers – Maps with real-time computer availability to help you find a free computer

Wireless Access – Information on configuring your laptop or mobile device to use wireless on campus

IC Help Desk Computing Tips

Scanning:

Printing:

  • The standard paper size at AUS is A4, not letter (8.5″ x 11″), please check page setup when creating and printing documents
  • To install Library Pharos printers on your personal laptop:
    1. Visit http://pharos.aus.edu
    2. Click ‘AUS Library All Printers’ to download package
    3. Run downloaded file (AUSLibraryAllPrinters_for_Lte.exe)

Computers are labeled i.e. LIC-GF-04. Please quote this label when reporting problems.

IC Help Desk Contact

AUS Library, ground floor
Open during library hours
Email: sdourbaly@aus.edu
Tel: +971 6 515 2248

 

  • IC Help Desk Contact

    AUS Library, ground floor
    Open during library hours
    Email: sdourbaly@aus.edu
    Tel: +971 6 515 2248
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