Getting Help


Ask a Question

Sometimes finding what you want can be a challenge. Nobody expects you to figure things out on your own. We’re here to help.

  • Are you at home or in your dorm with a research question?
  • Do you have a question on how to find something in the Library?
  • Now you have lots of ways to get answers!

…in person

The AUS Library has a Library Help Desk on the ground floor that’s open when the library’s open.

Research questions are referred to librarians who can help you find the information you need.

…by email

If you prefer, you can send us an email at [email protected] or fill out the Ask a Librarian form – this is also the way you can make an individual appointment with a librarian to discuss your research needs.

…by telephone

Ring us with your question at 06 515 2277 during Library hours.

Search the Library Catalog

The Library Catalog has a record for every book, magazine, journal, DVD, video, etc. that is available in the AUS Library. This is the best way to find library material. To search the library catalog you can use WorldCat, the Library’s new discovery tool which enables users to search across the library’s physical and digital collections in a single step. To learn more about WorldCat visit our WorldCat page.

Course Reserves

Course reserve materials are items that your professor has asked the Library to restrict for short-term loan to students. You can check to see if your professor has put anything “on reserve” by searching the Course Reserves by the course number, course name, department, or your professor’s name.

If you can’t find something in the Library Catalog please ask a reference librarian, we’re here to help.

Search the Databases

AUS Library subscribes to over 50 different databases in many subject areas – in the databases you will find magazine and journal articles that will help you with your research. The databases cover subject areas such as Architecture & Design, Language & Literature, Business, Economics, Engineering, Sciences, Social Sciences and Statistics.

Subject Guides

Having trouble deciding which database to use? Need a journal article for your writing assignment? Looking for UAE statistics? Try using one of online subject guides created by AUS librarians. These have been developed for all major subject areas and provide an introduction to the best resources available.

Journal Finder

Not sure if AUS has the journal you’re looking for? Check out Journal Finder – it provides a full listing of all journals the library gets – both print and electronic.

Help with Research & Assignments

Did you know that one of the skills you are expected to learn at university is how to do research? Luckily the AUS librarians and your professors will help you. If you take a bit of time at the beginning to learn about doing research it will save you a lot of frustration later – your Information Literacy workshops available in your WRI 102 and ENG 204 course will give you the basics. These workshops are normally held in the library Information Commons – IC1 or IC2. If you’d like to get started right away you can always go through the Library’s Learning Modules to learn more about the entire research process. You can also make an appointment with a librarian by emailing us at [email protected] or come by the Library Help Desk on the Ground floor of the Library to learn more.

If you need additional help writing your assignments, the AUS Writing Center is happy to help.

How do I?

The library website has a How do I? section that can help when you are doing research for your assignments. It can help answer questions such as “how do I search for a book?” and “how do I cite my research properly?”

Continue with library services or go back to getting started

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